How can we help?

Your first steps on the platform.

• I'm new — how do I get my first file?
• What am I looking at on my dashboard?

Placing orders, statuses, revisions and downloads.

• How do I place a tuning order?
• How do I look up a vehicle before ordering?
• What do the order statuses mean?

Buying credits and how your balance works.

• How do credits work?
• How do I buy credits?
• Why is my credit balance lower than I expected?

Invoices, the monthly cycle and currencies.

• Which invoice belongs to what?
• How does monthly invoicing work?
• What do the website and email plans cost?

The site builder, domains and the vehicle finder.

• How do I put the vehicle finder on my own website?
• Where do enquiries from my website go?
• How do I put my site on my own domain?

Sending domains, campaigns and deliverability.

• How do I send an email campaign to my customers?
• How do I choose who receives my campaign?
• How do I reuse an email design across campaigns?

The assistant that answers your customers.

• Can the assistant answer my customers?
• Where do my WhatsApp conversations appear?

Profile, company details and security.

• Which currency am I charged in, and can I change it?

When something is not working: what to check, in order.

• My file upload keeps failing — what now?
• I paid but my order still says awaiting payment
• My invoice total doesn't match my orders

Reaching your supplier and the platform team.

• How do I reach my supplier or support?

Your first steps on the platform.

• I've just been set up as a tuner — what do I do first?
• How do orders actually reach me?

Placing orders, statuses, revisions and downloads.

• Can I place an order for one of my dealers?
• How do I deliver a finished file?
• A dealer says the file has a problem — what now?

Going live and running your storefront.

• What do I need before my workspace can take orders?
• What is my workspace, and what is on the Overview page?
• How do I use the work queue?

Inviting and managing dealer accounts.

• How do I invite dealers to my workspace?
• Where do website enquiries go?

Working with other tuners.

• How do I delegate work to a partner tuner?
• How do partner quote requests work?
• How does prepaid credit with a partner work?

Buying credits and how your balance works.

• How do credits work on my side?

Invoices, the monthly cycle and currencies.

• How do I refund or cancel an order?
• Where do I see the invoices I issue and the ones I owe?
• What do my invoices look like to dealers?

Credit prices, currencies and your price book.

• How do I set my prices and currencies?

How money from orders reaches your bank.

• How do I get paid?
• Where do I see what I've earned?

Your plan, trial and platform billing.

• What does my plan include?
• Why can't I use this feature?
• What happens when I hit a usage limit?

The site builder, domains and the vehicle finder.

• How do I get a website?
• How do I edit my website's pages?
• How do I connect my own domain?

Sending domains, campaigns and deliverability.

• Why do I need to verify a sending domain?
• How do I send my first campaign?
• How do I reuse an email design across campaigns?

The assistant that answers your customers.

• How do I set up the AI agent?
• What does the AI agent do, and what does it know?
• How do I control how the agent sounds?

Profile, company details and security.

• Where do I change my own name, email and password?

Reaching your supplier and the platform team.

• What lands on my Tickets page?
• What happens when an order is escalated?

Your first steps on the platform.

• What is this platform, and who does what on it?
• Signing in, two-factor, and who can see what
• Is there a mobile app?

Terms and definitions used across the platform.

• Glossary — the words this platform uses

Invoices, the monthly cycle and currencies.

• A credit note and a new invoice appeared — what happened?

Profile, company details and security.

• How do I control which notifications I get?
• How do I add colleagues to my account?
• Cookies and analytics

When something is not working: what to check, in order.

• I can't sign in — what should I check?
• Why aren't platform emails arriving?