I'm new — how do I get my first file?

Your account exists because your tuning supplier invited you. Everything you order goes to them, at the prices they set for you.

1. Sign in with the email your invite was sent to. If two-factor authentication is on, a one-time code arrives by email.

2. Fund the account. Most dealers pay with prepaid credits: open Shop → Credits and buy a bundle. If your supplier put you on pay-per-file or monthly invoicing, skip this — you pay per order or at the end of the month instead. See how-credits-work.

   

3. Place the order from the New order button.

   

   The wizard walks you through upload, vehicle, stage and options — the full walkthrough is how-ordering-works.

4. Wait for delivery. Your supplier is notified the moment you confirm. Follow progress on the order page — the status meanings are in order-statuses — and use the chat on the order for anything vehicle-specific.

   

5. Download the file. You are notified the instant the tuned file is ready; the download sits on the order page.

   

Something didn't work on the car?

Request a revision from the order page — the same order, no new credits. revisions-and-problems covers revisions and when a refund applies instead.