Payments
Every article that touches payments, wherever it lives.
18 articles
Getting started
Orders
Credits
How do credits work on my side?You sell credits to dealers at your prices — and can hold prepaid credits with partner tuners yourself.How do credits work?Credits are the prepaid unit tuning work is priced in — buy once, spend per order.How do I buy credits?Buy a credit bundle from the Credits page — paid by card, iDEAL, Bancontact or SEPA.Why is my credit balance lower than I expected?Open orders reserve credits the moment they are placed — the ledger shows every movement.
Billing & invoices
How do I refund or cancel an order?Cancel undelivered work, refund credits, or refund money on delivered orders — three tools, three cases.Which invoice belongs to what?Per-order invoices, credit-bundle invoices and monthly invoices — where each comes from.How does monthly invoicing work?Delivered orders accrue during the month; one invoice is issued on the 1st with your net terms.A credit note and a new invoice appeared — what happened?A wrongly issued invoice is corrected as a pair: a credit note reversing it in full plus a fresh invoice with the right figures.Why is buying blocked until my VAT number is verified?Some tuners require a register-confirmed VAT number; the portal checks yours on save and retries every ten minutes if VIES is down.
Troubleshooting
I paid but my order still says awaiting paymentA payment settles before the supplier sees the order — check the bank method's settlement time before assuming it failed.My invoice total doesn't match my ordersCheck the period boundary, VAT, and credit purchases — the three reasons a correct invoice looks wrong.
Your workspace
What do I need before my workspace can take orders?Two required steps — payouts and prices — plus the optional polish that makes you look ready.How do I sell WinOLS credits to my buyers?Connect your evc.de reseller account, price a WinOLS bundle, and share your buy page — top-ups land on the buyer's EVC balance.
Getting paid
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