How do I buy tools and hardware from the shop?

Open Shop → Products in the portal. It is a real webshop for the physical side of the job — tuning tools, cables and licences — billed to your organisation and paid at checkout. Past purchases live one tab along, under Shop → Purchases.

The shop is a platform shop, not your supplier's. Your supplier sets your tuning prices; the products here are sold to you by the platform, and questions about them go to platform support rather than to your supplier.

Both pages are desktop-only. Buying is a real-money payment, so the mobile app carries neither the shop nor the purchase history — use a browser for both.

What is in the shop?

The shop lists the products available to your account, each as a card with its brand, name, description and price. A product with several versions has a picker above the price — choose the version first, because the price follows it. Add to cart puts it in the cart panel on the right; a version with no stock shows Out of stock instead and cannot be added.

Which products you see depends on how your account is set up. Some products are sold only to dealers who buy directly from the platform rather than through a supplier. If you have an active supplier, those products are not listed for you at all — not hidden behind a message — so a product a colleague at another business can see may genuinely not exist on your screen.

If the page reads No products available right now, there is nothing on sale for your account at the moment.

How do I check out?

The cart panel totals the purchase as you build it. Adjust quantities with the plus and minus buttons, or remove a line with the bin icon.

If the cart holds anything physical, pick a Shipping option — the shipping line shows Free when the order is over that option's free-shipping threshold. Digital products and licences need no shipping and add none.

Prices in the shop are shown excluding VAT (value added tax); the total in the cart reads Total ex. VAT. Pressing Checkout hands you to Stripe's secure payment page, where VAT is calculated for your organisation's country and VAT number and added to the amount you actually pay. Coming back with the payment made, the portal confirms Payment received — thank you! Your order is confirmed and empties the cart. Cancelling on Stripe's page leaves your cart exactly as it was.

When does the order arrive?

Digital products and licences are released as soon as the payment settles — nothing to wait for and nothing to ship. Physical goods are packed and posted by the platform, and you are emailed when the parcel goes out.

You also get an order confirmation by email at payment, and the invoice for the purchase as a PDF (portable document format) attachment.

Where do I see what I have bought?

Shop → Purchases lists every webshop order your organisation has placed, newest first, with:

• Reference — the order's own number, the thing to quote in a ticket.
• Status — Pending, Paid, Cancelled, Expired, Refunded or Partially refunded. Pending means the payment has not settled yet; Expired means a checkout was started and never completed. A refunded or partly refunded order also shows how much came back — for example €10.00 of €121.00 refunded — right under its status.
• Fulfilment — Preparing, Shipped or Delivered for physical goods, and a dash for orders with nothing to ship.
• Tracking — the carrier and tracking code once the parcel is on its way.
• Total — what the order came to, in the currency it was charged in.

Click a row to expand it: every item with its quantity and product code, the shipping charged, the VAT and the final total.

Where is the invoice?

The invoice for a paid shop order is on the regular Billing → Invoices page, alongside your other invoices — the Invoices button at the top of the Purchases page goes straight there. Shop invoices are separate documents from anything your supplier bills you for tuning work; see invoices-explained.

If something is wrong with an order

Open a support ticket and quote the purchase's Reference from the Purchases page, plus what is wrong — never arrived, arrived damaged, wrong item, or a licence that has not worked. Refunds on shop orders are handled by platform support, not by your supplier. See getting-help.