Orders
Placing orders, statuses, revisions and downloads.
How do I place a tuning order?Upload the original file, identify the vehicle, pick a stage and options, and confirm.How do I look up a vehicle before ordering?Vehicle lookup resolves a plate, a search or a browse to the exact car and shows the stages and gains for it.What do the order statuses mean?From draft to delivered: what each order status means and what happens next.Can I place an order for one of my dealers?Yes — New order → For a customer builds the order in the same wizard, billed to their monthly invoice.The delivered file has a problem — what now?Request a revision from the order page; refunds apply when a file cannot be fixed.How do I deliver a finished file?Upload the tuned file on the order page and deliver — the dealer is notified instantly.Where are the original files I uploaded?Every original ECU read you upload is kept in your file library — reorder from it without uploading again.A dealer says the file has a problem — what now?Revisions come back into your queue with the dealer's description; rework and redeliver on the same order.How do I look up a fault code?DTC search finds any diagnostic trouble code by number or keyword, so you can name the fault before you order.How do I buy tools and hardware from the shop?Shop → Products sells tools, cables and licences; you pay by card at checkout and track the parcel under Purchases.
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