Troubleshooting
When something is not working: what to check, in order.
I can't sign in — what should I check?Work through it in order: the right email, the password, the one-time code, then the lockout that catches most people.My file upload keeps failing — what now?Most failed uploads are the connection dropping mid-transfer or the wrong file being picked — check both before retrying.I paid but my order still says awaiting paymentA payment settles before the supplier sees the order — check the bank method's settlement time before assuming it failed.My invoice total doesn't match my ordersCheck the period boundary, VAT, and credit purchases — the three reasons a correct invoice looks wrong.Why aren't platform emails arriving?Check spam, then the address on the account, then your notification settings — in that order.
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