Every order is a conversation.
One thread per order — questions, files and status stay where the work is, instead of scattered over WhatsApp, email and memory.
chat, notifications & email — in every portal, on your brand
The whole story stays on the order.
Every file service carries its own thread — dealer questions, your answers, the files themselves. Six months later, the context is still there.
And a half the dealer never sees.
The thread is shared with the dealer — that's the point. But what your team says about the file stays internal: notes and mentions sit in the same thread, invisible on the dealer's side.
Something wrong with the platform rather than a file? That's a ticket — it escalates to TheTuningGroup support, separate from your dealer threads.
ticket #182 → TheTuningGroup supportOne event, four channels — their pick.
A status change writes one event; the portal fans it out to in-app, email, push and WhatsApp. Every category and channel is a preference, so dealers get pinged where they actually look — and nowhere else.
per category × per channel — each dealer sets their own
From your domain. In their language.
Dealer-facing email goes out from your own sending domain, DKIM-signed, with your name on it. TheTuningGroup appears nowhere.
language follows the dealer, not you — set per account
For news, not just status.
when you have something to say, not something to deliverEmail your dealer audiences
Pick an audience, write it once, send it branded. Unsubscribe links and suppression lists are built in — compliance isn't your job that day.
unsubscribe & suppression handled automatically
A text for moments that can't wait
SMS status notifications for dealers who live in their van, not their inbox. Part of the Growth plan.
Put your name on every message.
Chat on the order, notifications where dealers look, email from your own domain — on from day one.
no sales call · no setup fee · cancel monthly