Billing & invoices
Invoices, the monthly cycle and currencies.
How do I refund or cancel an order?Cancel undelivered work, refund credits, or refund money on delivered orders — three tools, three cases.Which invoice belongs to what?Per-order invoices, credit-bundle invoices and monthly invoices — where each comes from.How does monthly invoicing work?Delivered orders accrue during the month; one invoice is issued on the 1st with your net terms.Where do I see the invoices I issue and the ones I owe?Workspace → Billing is one ledger in two directions: Bought is what you owe, Sold is what you issued and are collecting.What do my invoices look like to dealers?Workspace → Invoice preview renders the real PDF for all three invoice types, with the terms editor beside it.What do the website and email plans cost?A free entry point plus three paid tiers — Found, Reachable and Answered — each adding one capability.A credit note and a new invoice appeared — what happened?A wrongly issued invoice is corrected as a pair: a credit note reversing it in full plus a fresh invoice with the right figures.Why is buying blocked until my VAT number is verified?Some tuners require a register-confirmed VAT number; the portal checks yours on save and retries every ten minutes if VIES is down.
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