Which invoice belongs to what?

Everything you pay for produces an invoice on the Invoices page, but not every invoice looks the same, because there are three different things you can pay for.

Reading the invoice number

The number's prefix tells you which stream an invoice belongs to, at a glance:

• INV-… — a direct purchase: a credit bundle or a single pay-per-file order.
• MINV-… — a monthly cycle invoice, collecting a month of on-account orders.
• C…-… — a credit note. The prefix keeps the series it corrects (CINV corrects an INV, CMINV corrects a monthly invoice), and the document references the original invoice number, so your bookkeeping can always pair them.

Each stream keeps its own running numbers — a gap in one stream never means a missing document in another.

Credit bundle invoices

Buying a credit bundle produces one invoice for that purchase, issued at the moment the payment settles. The invoice shows the bundle, the net amount, VAT by your billing country, and the payment method used.

Per-order invoices

An order paid directly (pay-per-file) produces one invoice per order. Orders paid with credits do not produce a separate invoice — the credits were already paid for on the bundle invoice, so charging them again would be double invoicing.

Monthly invoices

If your account is on monthly invoicing, delivered orders accumulate during the month and one collected invoice is issued when the month closes. See the monthly billing cycle for the exact timing.

Credit notes

A refund produces a credit note that references the original invoice, so your bookkeeping always has a matching pair. Credit notes appear on the same Invoices page. When part of a payment has come back to you, the invoice's status says so with the amount — a Partially refunded badge carries a line like €59.00 of €130.68 refunded right under it, and the invoice's detail view lists the refunded total under the invoice total.

A credit note can also arrive paired with a new invoice when a document had to be corrected rather than refunded — see corrected-invoices for how that pair reads.

Who is the seller on my invoice?

Invoices for tuning work and credit bundles are issued by your supplier — the tuner you order from — with their VAT details. The portal generates and stores the documents for both sides. If your company details or VAT number change, update them in your account settings before the next invoice is issued.