How do I buy credits?

Buying credits takes a minute:

1. Open Shop → Credits in the portal.

   

2. Pick a bundle — the exact money price is shown next to each one.

   

3. Confirm in the secure checkout, paying by card, iDEAL, Bancontact or SEPA depending on your country.

The credits are added to your balance as soon as the payment settles — usually within seconds.

What does a bundle cost?

Bundle prices are set by your supplier and shown excluding VAT; VAT is added at checkout based on your billing country. Larger bundles usually carry a better per-credit price. The Credits page always shows the exact money price next to each bundle in your billing currency.

Which currency will I pay in?

Credit bundles are charged in your supplier's settlement currency by default. If your supplier has enabled buyer-currency charging, you pay in your own billing currency instead. The checkout always states the exact amount and currency before you confirm.

When the buy button won't start

Occasionally a purchase is refused before the checkout ever opens, with the reason shown in place of the payment page. This is deliberate — the purchase is checked up front so a sale that cannot complete never takes your card details. The two reasons you can see as a dealer:

• Your supplier has not finished setting up payments. The supplier still has to complete their payment onboarding before they can sell credits; there is nothing to fix on your side — let them know.
• The bundle has no price in your currency. Your supplier has not priced that bundle in your billing currency yet; ask them to add one, or pick a bundle that shows a price.

Nothing is charged and no payment is started in either case — once the cause is fixed, buying works immediately.

I paid but my balance did not update — what now?

The balance updates automatically when the payment provider confirms the payment. If your balance has not changed a few minutes after a successful payment, refresh the page first. If it is still missing, contact support with the approximate time of the payment — every payment is tracked and can be reconciled, so a settled payment is never lost.

Can a credit purchase be refunded?

Unspent credits from a bundle can be refunded by your supplier. The refund is limited to the credits you have not spent yet, and the money is returned to the original payment method. This applies to credit bundles you buy from your supplier as a dealer; prepaid partner credit — a balance one tuning business holds with another — is a different arrangement and is non-refundable.