How do credits work on my side?

Credits are the prepaid unit dealers spend on your work. On the tuner side they show up in three places: what you sell, what you hold, and what you adjust.

Selling credits

You define credit packs (bundle sizes and money prices) and per-stage credit prices in your price book. When a dealer buys a pack, the money settles to your payout account and the credits land in their wallet with you — a dealer's balance is always per supplier, never a shared pool across tuners. Fractional credit prices (half credits) are supported where your price book uses them.

Holding credits with a partner

When you buy work from another tuner, the same mechanics apply in the other direction: you can hold a prepaid credit balance with your partner and spend it on delegated orders and accepted quotes. Your balance with each partner — and any partner balances held with you — are visible on the finance pages as runway bars, so neither side is surprised by an empty wallet mid-job.

Buying happens on the partner's page under Workspace → Partners, and the credits card there tells you up front when buying is blocked and why: your VAT (value added tax) number is missing or could not be verified, VAT verification is temporarily unavailable (the EU's VIES register is down), the partner has not finished setting up payments, or the pack has no price in your currency. Two rules to know before you top up: prepaid partner credit is non-refundable, and it is spendable only with that one partner — it is applied when you accept one of their quotes. The full mechanics are in How does prepaid credit with a partner work?.

Adjusting a dealer's balance

Finance → Refunds lets you credit a dealer directly — goodwill, a migration from your old system, a compensation. Every adjustment is a ledger entry with a reason; the dealer sees it in their transaction history like any purchase.

Where credits meet reporting

Credit sales are revenue when the pack is bought; spending credits on an order moves value from the dealer's wallet into a delivered job. The finance pages keep the two views separate so pack sales are never counted twice.