How does monthly invoicing work?

Monthly invoicing means you do not pay per order. Each delivered order adds a line to an open monthly cycle, and when the month ends the cycle is closed into one invoice. Your supplier decides whether your account is invoiced monthly.

What accrues during the month?

Only delivered orders. An order that is cancelled or fails before delivery never reaches the invoice. The Invoices page shows the currently accruing amount per supplier at any moment — the running total of what the next invoice will contain, and the date it will close.

When is the invoice issued?

The cycle for a month closes shortly after that month ends, and the invoice is issued dated the 1st of the new month. It carries a payment link, and the amount is in your billing currency.

When is it due?

Your net terms are agreed with the supplier — 14 days is the default — and the due date is stated on the invoice. An invoice that passes its terms unpaid is marked overdue in the portal for both you and the supplier.

Why did I receive more than one invoice?

Each invoice covers exactly one combination of your organisation, one supplier, and one month. More than one invoice is always one of those three splitting:

• Two suppliers — you buy from two tuners, so each month brings one invoice per supplier. Expected.
• Two months — an order settles just after a month boundary and lands in the newer cycle, while an older cycle's invoice arrives around the same time. Compare the period stated on each invoice.
• Two organisations — rare, but real: if your business somehow has two accounts (for example a second registration under another email), each accrues its own cycle and each gets invoiced. If you suspect this, contact support — accounts can be merged so future months produce one invoice.

Can I pay a single order directly instead?

Yes. Monthly invoicing is the default for your account, not a lock: the order form still offers paying an individual order with credits or per file, and an order paid that way does not accrue to the monthly cycle.

My monthly invoice charged the wrong VAT — what happens?

A cycle invoice that applied the wrong tax treatment is never edited after it is issued. It is corrected with a full credit note plus a reissued invoice carrying the right figures, and if you paid too much the difference is refunded to your payment method automatically. See A credit note and a new invoice appeared — what happened? for how the three documents fit together.

My billing currency changed mid-month — what happens?

A billing-currency change is refused while a cycle is accruing, because the cycle must close in one currency. Finish the open cycle (or ask your supplier to close it) and change the currency before the next order.