The delivered file has a problem — what now?

If a delivered file does not behave as expected on the vehicle, request a revision from the order page. A revision reopens the same order — you never place or pay for a new order to get a delivered file corrected.

How do I request a revision?

Open the order, choose Request changes, and describe what happened on the vehicle as concretely as you can: what was flashed, what the vehicle did, any error codes it showed. The change request takes notes only — if you have a log file to share, post it in the order's conversation, where attachments work. The supplier is notified immediately and the order status changes to show the revision is in progress.

What should I include in the description?

The supplier can only fix what they can locate. The three most useful facts are: the exact symptom (no start, limp mode, error light), any DTC (diagnostic trouble code) numbers the vehicle reported, and whether the original file still works when flashed back. One clear sentence per fact beats a long story.

When is a refund possible instead?

If the file cannot be made to work, the supplier can refund the order — either returning the credits or, for money orders, refunding the payment. Refunds after delivery are at the supplier's discretion; if you cannot reach an agreement with the supplier, open a support ticket from that order's row on the Orders page and the platform team will look at the order history with both sides.

The vehicle no longer starts

Flash the original file back first — the original read stays available on the order page for exactly this reason. Then request the revision with a note that the vehicle would not run on the modified file. Never keep flashing variations; one clean report gets a correct fix faster.