How do I get paid?

You connect a payout account once, through a hosted onboarding flow, and from then on the money side is automatic: when a dealer pays for an order or a credit bundle, your share is transferred to your payout account and paid out to your bank on your payout schedule.

What exactly do I receive?

For workspace sales — credit bundles, pay-per-file orders and monthly invoices alike — you receive the sale amount minus payment processing on the method the dealer actually used. Where a monthly invoice included work you passed to a partner tuner, that partner's share is withheld from the transfer and paid to them directly, so you are not asked to settle it twice. Your Finance pages show every sale, what reached you, and your revenue per dealer.

A workspace order settled from credits you gave away rather than sold — a goodwill grant to a dealer, say — backs no payment for a transfer to ride, so it earns you nothing extra: the credit's value was never sold in the first place. It still shows on your Finance pages as real, recognised revenue for the delivered work, the moment it delivers, so your numbers do not read as if the job never happened.

If the platform ever changes your earnings share, you are told — by email, push and in the bell — with the old figure and the new one. A share is the one term on our side of the table rather than a partner's, and it is not something that should move quietly under you. Corrections that leave your share where it was say nothing, so the alert only ever means the number actually changed.

When does the money arrive?

For sales your dealers pay you directly — credit bundles, pay-per-file orders, monthly invoices — the payment is held briefly on the platform after it settles, and the transfer to your payout account is then made automatically. From there, arrival at your bank follows your payout schedule with the payment provider — typically a few business days.

The short hold exists so that an order cancelled or refunded in its first days is settled out of money still sitting on the platform, instead of being clawed back out of a transfer you had already received. Nothing is lost to it: held payments are swept hourly and transfer as soon as the hold expires, and the Payouts and earnings table shows the sale from the moment it is paid.

When exactly does the money arrive?

For work you are paid an earning for — jobs from the platform pool, and orders a partner delegated to you — the clock starts when the dealer accepts the delivered file, not when the order was paid or delivered:

1. The dealer accepts your delivered file. If the dealer never responds, the order is accepted after the platform's automatic-acceptance window.
2. The earning then waits through the configured payout hold — the window in which a late problem can still be settled before a bank transfer.
3. An hourly sweep transfers every matured earning to your payout account.
4. The payment provider then pays your bank on your usual payout schedule — typically another day or two.

If the dealer accepts promptly, only the payout hold remains. Otherwise, the automatic-acceptance window comes first, followed by the hold and the payment provider's bank processing time. These timings are configured by the platform; contact support with the order reference when you need its expected payout date.

Why does an order I delegated pay me nothing?

An order you delegated to a partner can show your own share as 0.00 on your Payouts page — the page where you connected your payout account — with the note Paid when the dealer bought the credits under it. Nothing has gone missing. When the dealer pays with credits, the order was paid for at the moment they bought the credit bundle, and that payment was transferred to you then — so the delegated order has no second payment to make to you. Your partner's share comes out of that same money: it is recovered from the credit-bundle transfer you already received, and sent on to them.

On the partner's side that same page shows a dash in the Order value column instead of a figure. What the order was worth to you is between you and your dealer, so a partner is shown what they are paid, never what you charged.

My payout was smaller than my earnings add up to

If you have agreed a minimum payout with a partner, an order that earned less than that minimum still owes the partner the whole minimum, and the difference is yours to cover. It is not invoiced separately — it is withheld from your next payouts until it is settled. Whenever you are carrying one, the Payouts page shows a You're covering card with the outstanding amount, so a smaller transfer always has a figure behind it. No card means you owe nothing, which is the normal case.

Payouts are blocked — what happened?

If the payment provider rejects a payout (usually a closed or changed bank account), the portal flags it on your workspace with the provider's reason. Update the bank account on the Payment account page; pending money is released automatically once the account verifies.

What about work in a different currency?

If a payment arrives in a currency different from the one your payout account settles in, it is converted on arrival at the provider's rate. A payment in a foreign currency also costs more to settle than one in your own, and that extra cost is withheld from the transfer alongside the ordinary payment processing — so the same sale nets you slightly less abroad than at home. If you charge dealers in their own currency (the Order-currency switch), both are the cost of that choice — pricing in your settlement currency avoids them entirely.

Refunds

When an order you were already paid for is refunded, your share of that order is reversed from your payout balance in the same proportion. The Finance pages show reversals next to the original sale, so the numbers always reconcile.

A partial refund also reduces earnings still on hold, before any transfer is made. This applies to both sides of a delegated order. When someone else's refund reduces your earnings, the notification shows what changed and links to Finance; notification delivery follows your Billing preferences.