Can the assistant answer my customers?

Yes, on the Answered plan. The AI assistant answers the routine questions that arrive through your own website and WhatsApp — what you offer, what it costs, how long it takes — so a customer asking at nine in the evening still gets an answer.

Open it under Website → Assistant.

What it will and will not do

It answers from your material: the prices in your price book, the facts you give it, and any documents you upload. It does not invent an answer, and it hands the conversation to you when a question needs a person — a complaint, a refund, anything it has no grounds to answer.

It answers your customers on your channels. It has nothing to do with ordering files from your supplier; that stays entirely with you.

Setting it up

The setup is the same as a tuner's, and those articles apply to you directly:

• How do I set up the AI agent? — enabling it and switching on channels
• How do I control how the agent sounds? — how customers are addressed, and the tone
• What can the agent promise on my behalf? — turnaround, payment terms, warranty
• What documents should I give the agent?
• How do I stop the agent saying certain things?

Start in suggest mode, where it drafts and you send, until you have watched it for a week — see How do I approve replies before they're sent?.

What it costs

The assistant is part of the Answered plan, which includes a monthly allowance of conversations. Past the allowance the assistant pauses for the rest of the month and enquiries still reach you normally — nothing is lost. See What do the website and email plans cost?.

The Assistant page says I need a different plan

That is the plan gate. The assistant is on Answered; the lower tiers include the website and email but not the assistant. Your enquiries still arrive and you answer them yourself.