How do I delegate work to a partner tuner?

Partners are other tuners you can pass workspace orders to — for overflow, for specialisms you do not cover, or automatically while you are away. Partnerships are mutual: you invite, they accept, and either side can end it.

Inviting a partner

Invite by email from the Partners page. An existing tuner accepts from their own Partners page; a new email gets a sign-up link and becomes an independent tuner with their own workspace. Open invites list a copyable accept link and a resend action for when the email does not arrive.

Delegating an order

On any workspace order, offer it to a partner at a share you choose — the percentage of the order's tuner-side value they receive. The partner sees the work and the offered share, and accepts or declines. Their delivery comes back through your quality review before it reaches your dealer, and your dealer never sees the partner: the order stays under your brand throughout.

Agreeing a minimum per order

A partner can name the least they will take for one order, and you approve that amount before it binds you. Their share on a delegated order is then the greater of the two: the percentage you agreed, or their minimum. The order's own value does not cap it — on a heavily discounted order, or one a dealer paid for with credits you gave them, the minimum still applies and you cover the difference.

The partner's page states the outcome rather than the two settings: it names the order value below which the minimum takes over, and says plainly which side of it you are on.

Because the minimum is money out of your pocket, only the amount you approved ever binds you. A partner who raises their minimum above that does not quietly raise your price: your auto-routing to them pauses instead, you are notified that it has, and the partner's page offers Approve … and resume. Switching auto-routing on for a partner who has already named a minimum is itself the approval — the switch states the amount before you turn it on. While a raise is unapproved you can still offer that partner work by hand, and it settles at the minimum you had approved, not the new one.

Away routing

If you set your workspace to away, new orders can be offered to your partners automatically, in the priority order you arrange on the Partners page. A partner who has pre-consented to your default share picks the work up without waiting for you. Orders never sit unworked because you are on holiday.

When an order is offered to several partners at once

An open offer fans out: when your away routing broadcasts an order, several partners see it at the same time, and the order page shows "Offered to N partners" until someone claims it — no partner is named and no split is shown before then. The first partner to claim wins; the other offers quietly close and the order simply leaves the other partners' boards — including the faded To claim row the offer puts on each partner's own work queue, which disappears for everyone the moment one of them claims it.

Claiming requires the order to still be untouched. A partner who clicks claim on an order the owner has already started — or that another partner just won — sees that the order is no longer open to claim; that message means exactly that, not an error. The same rule works in the other direction: if you start the work yourself, or deliver it, any offer still open is withdrawn automatically, so an order being worked on never stays claimable.

Taking work back

You can take a delegation back — including one the partner has already accepted — at any point until the partner delivers. The order, and its full payout, return to you, and the partner is notified that the order was taken back. Once the partner delivers, the delegation is settled and can no longer be taken back; from there the delivery flows into your quality review as usual. Withdrawing an offer nobody has answered yet is silent — the partner is only notified when work they had actually claimed is taken away.

The paperwork

A completed delegated order produces real paperwork between the two businesses. The partner is your subcontractor: they supplied the work to you, so the platform automatically issues an invoice from the partner to you for the subcontracted work, raised at the moment the partner's share of the money actually transfers. It appears in both Billing ledgers — under Bought for you, under Sold for the partner (invoices-you-issue) — and the VAT on it follows the same cross-border treatment the payment itself used, so the document and the money can never disagree.

Your Finance page totals the same thing from your side before the invoices arrive: what you owe partners, what you have already paid them, and a per-order ledger of everything you delegated (revenue-and-costs).

How does the money settle?

The agreed split settles automatically when the order completes: the partner's share goes to the partner, the rest to you. You can raise a partner's share on an order until settlement, but never lower it below what they accepted.

Where the partner's share comes from depends on how your dealer paid for the order:

• The dealer paid with credits. That order was paid for when the dealer bought the credits, and that money reached you within a few days of the purchase — well before the order existed. The delegated order therefore pays you nothing further, and the partner's share is taken back out of that same credit payment and sent on to them. Your Payouts page shows your own share as 0.00 with Paid when the dealer bought the credits under it (getting-paid).
• The dealer paid money for the order, or it went on their monthly invoice. That payment is still on the platform when the order settles, so both shares are paid out of it directly.

If the partner's share cannot be recovered from the credit money — the payment it came from is too old to reverse, or the credits were granted rather than sold — the partner's payout waits instead of being paid out of money that is not there. What they are owed does not change: the subcontractor invoice will be issued when the transfer succeeds. Open a support ticket with the order number if a partner's payout stays unpaid for more than a day or two.

What happens if I refund a delegated order?

A partial refund reduces your earnings and the partner's earnings by the same fraction of the original order. An earning still on hold is reduced before it is paid; money already transferred is recovered proportionally. A full refund removes the remaining earnings. The affected payees receive a notification with the reduced amount, and the refund stays in the order's history.