How do I add colleagues to my account?

Several people can work under one account. Each colleague signs in with their own email address and password — accounts are never shared, so who did what stays visible on every order and message.

How do I invite someone?

Open Account → Organisation and invite the colleague by email address. They receive an invitation link, set their own password, and land in the same account as you. The invitation link lasts 14 days. If it has expired, the colleague does not need a new invitation: Forgot password on the sign-in page, used with the address the invitation went to, sends a fresh set-password link and activates the account.

A dealer account has no seat limit — invite as many colleagues as the business needs. A tuner account's seat count is capped by its plan; inviting past the cap is refused until you remove someone or upgrade. Your plan page shows the exact number for your plan.

Until the colleague accepts, the invitation shows as pending. A pending invitation is not a colleague yet — they cannot sign in and they receive no notifications.

What can each role do?

• Owner — one person per account. The owner can do everything an admin can, plus buy plans and change what the account is billed. The owner cannot be removed or demoted; transferring ownership is a support request.
• Admin — full day-to-day access, including inviting and removing colleagues, but cannot change the plan or billing.
• Member — works with orders, files and messages. Cannot invite colleagues or see billing settings.

You choose the role when you send the invitation. The owner can change it afterwards from the same screen.

How do I remove someone?

Remove them from Account → Organisation. Their sign-in stops immediately. Their history stays: orders they placed, messages they sent and files they uploaded remain on the account under their name, because removing a colleague must not rewrite what happened.

The owner cannot be removed. If the owner has left the business, contact support to transfer ownership before removing the account.

Does each colleague need their own notification settings?

Yes — notification preferences are per person, not per account. A colleague who wants order email switched off changes it on their own Account → Notifications; it does not affect anyone else.