How does the vehicle search on my site work?

The finder section on your website is not a contact form with a car field — it is your actual catalogue. Visitors drill down make → model → generation → engine (or enter a licence plate where supported) and land on their exact vehicle with your stages and figures.

What visitors see per vehicle

The stages and add-ons you offer, with expected power gains where known, and — depending on your settings — prices. What is shown is curated under Website → Finder options: you decide which stages appear on the public site, independently of what dealers can order in the portal.

The conversion goal

The finder ends in one of two calls to action, configured per site:

• Request a quote — the visitor asks about their car; you (or the AI agent) answer with a priced quote. Right for consumer-facing sites.
• Create an account — the visitor is a workshop; the finder steers them to become a dealer of yours. Right for B2B recruitment sites.

You set this under Website → Settings, as Ends in and, next to it, Button says — your own wording for the final button, or empty for the default. A site that ends in a quote also picks the page for a quote without a car there, for a visitor who asks before choosing a vehicle; leave it on Find it for me and your contact page is used. Website → Vehicle search points you to them, because everything else about the search lives on that page instead.

Either way the result lands in Communication → Enquiries with the exact vehicle attached (enquiries-and-leads). The language the visitor searched in travels with the lead: your reply and your quote both reach them in it, without you choosing anything.

Booking a time after accepting

When a visitor accepts your quote from the email link, the same page can offer them a time straight away — if your plan includes the calendar and one of your appointment types under Calendar → Settings says it applies to the tune or options in that quote. A quote for Stage 1 plus AdBlue removal that matches two types books the longer one: one visit, sized by the biggest job. If no type matches, the type you marked default for accepted quotes is offered; with no default either, the page says you will be in touch, exactly as before, and you book the time yourself. A booking made this way lands on your calendar like any website booking, with the quote number as its reference, and the visitor is shown the address you set on that appointment type. Open that booking in your calendar and the quote is right there: the car and plate, the lines they accepted, the total, what they answered on the request form and anything they wrote — with a link back to the enquiry thread.

The lookup button, in your languages

The button a visitor presses after typing their plate has its own wording, under Zoekknop / Lookup button on Website → Vehicle search — one box per language. It follows the visitor's language rather than your site's default, which matters the moment you switch languages on: a German visitor reads the German box even on a Dutch site.

Leave a language empty and our own wording is used; each box shows that wording greyed out, so an empty row tells you exactly what the visitor will read. Fill one box and it covers the languages you left empty, so you never end up with a button with no words on it.

Paths: the routes through the search

Someone asking for AdBlue removal is on a different errand from someone buying Stage 2, and Paths under Website → Finder options is where the search says so. A path is one route through the finder: a name, a line underneath it, and the steps that route walks — your tunes, your services, a set of questions, in the order you place them. Each path owns its own steps, so the two errands can be different lengths and ask different things.

Visitors pick a path first, as cards, and then walk its steps. Every path ends the same way, at the contact details, so a flow that collects nothing cannot be built by accident.

• Two or more paths — the choice is the first thing a visitor answers.
• One path is not a choice, so the card never appears and visitors go straight into it. The name and the line you gave it stay unseen until you add a second.
• No paths at all — the search keeps its built-in order: what they came for, then the tune or the services, then your questions.

Each path carries a Show power and torque switch. Left alone it decides itself — a path with a tune step is about power, one without it is not — and set deliberately it wins either way. Switched off, no horsepower or Nm figure appears anywhere on that route, which is the point on a job that has nothing to do with power.

A step that has nothing to put in front of a visitor never appears: a services step with nothing ticked, a questions step with no question to ask, a tunes step on a car that has only one tune (which is selected for them, so the quote still carries it). The editor flags the permanent cases while you build. A services step left on Offer everything I sell draws from your whole service list instead of a fixed few.

The questions the quote form asks

Every path ends on the same screen — Always asked, last under Website → Finder options. Name, Licence plate and Message each sit there as Required, Optional or Don't ask; the form ships with the name required and the other two optional, because the vehicle selection already is the request. The licence plate is never asked when the search already knows it, whatever you set.

Contact sits above those three, and it is a rule for one box rather than a field of its own — the next section covers it.

Below them, Extra questions is the list a quote falls back to: those questions are asked on every quote except on a step that carries questions of its own. You can add up to 12 — a checkbox, a short answer, a longer text box or a multiple choice. A question can also be conditional: shown only when the visitor picked a particular tune, chose a particular service, or gave a particular answer to an earlier question. A conditional question the visitor never saw is never held against them — a required question that was not shown does not block the request.

Contact details: email or phone

The form asks for contact with one box labelled Email or phone — whichever the visitor types, the form works out which it is and confirms the reading under the box. One of the two suffices: a visitor who would rather be called is not turned away by a required email field.

A phone-only lead still lands in Communication → Enquiries with the full vehicle and selection attached — but with no address to mail, it gets no acknowledgement email and no email reply thread. You call or message the number instead; your call is the first reply that lead receives.

The box has three settings, on the Email or phone row of Always asked, last: Either is fine (the default), Email address only — a phone number is refused and every lead is mailable — or Phone number required, where an email address will not do and the form says so.

Whenever a visitor gives a phone number, a short line appears beside the submit button naming your business and linking to your privacy policy — WhatsApp's own rule for the disclosure that lets you reach out on it about the request they just made. It renders on its own, independent of anything you wrote in your own consent note elsewhere on the form.

Opening on Stage 1's gains

By default a found car opens on its factory power and torque, and gains appear only once the visitor picks a tune. The Preselect Stage 1 switch under Website → Finder options flips that: the result opens with Stage 1 already selected and its gains on the chart. The preselect applies only to a stage named Stage 1, and only when your site actually shows one — the page tells you when there is nothing to preselect.

Visitors who only want the extra services

A visitor who picks only add-on services and no remap — AdBlue, DPF/EGR, a DTC (diagnostic trouble code) delete — can still send the request. The enquiry arrives marked as an options-only request rather than an unfinished one, which matters: over half of what actually gets ordered carries no remap at all.

Cars you hold no tuning data for

When a plate lookup identifies a visitor's car but you hold no tuning data for that engine, the finder does not dead-end. Where a sensible estimate can be made, it shows an indicative Stage 1 instead — gains calculated from the car's factory figures, with a disclaimer on the page that they are estimated, not measured. The visitor can still send the request, and the enquiry arrives marked as indicative so you know the figures were estimates, never measurements (enquiries-and-leads).

Instant quotes

Where your plan includes instant quoting, the finder can show a price and produce the quote without waiting for you — your price book answers instead of your inbox. You stay in control of which stages are quotable.

Plate lookups and budgets

Licence-plate lookup uses an external data provider, so it runs on a daily budget per site. When the day's budget is spent the finder falls back to manual selection — it degrades, never breaks. Budgets are visible under Finance → Usage (usage-and-limits).